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Dq99 Privacy Policy – How We Protect Your Information

This page clearly answers where the information you provide to dq99 goes, who can access it, and how long it is kept. Your privacy matters to us.

Last Updated: June 2026
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Available in Bengali

Key Principles of Privacy Protection

How dq99 Protects Your Information

Your Data Is Never Sold

Dq99 never sells your personal information to third parties. Your name, phone number, and payment details are not passed on to advertisers.

Encrypted Storage

All your data is stored with 256-bit SSL encryption. Passwords are hashed — no dq99 employee can ever view them.

Your Controls

You may request to view, update, or delete your information at any time by contacting our support team. You have the right to choose what information you share with us.

Restricted Access

Within dq99, only staff in relevant departments can access your information. All access is logged and regularly audited.

Marketing Opt-Out

You can opt out of promotional messages at any time. Simply update your notification preferences in your account settings.

Transparent Policy

Dq99's Privacy Policy is written in plain, straightforward language. It clearly explains what information is collected, why it is collected, and how long it is retained.

Table of Contents
Last Updated: June 2026
1. What Information We Collect

Various types of information are collected when you register or use services on dq99. The sections below break these down into three main categories.

1.1 Information Provided at Registration
  • Full Name (as per National ID)
  • Mobile Number
  • Email Address (where applicable)
  • Date of birth (for age verification)
  • Payment Method Details (bKash/Nagad/Rocket number)
1.2 Information Collected Automatically During Use
  • Device Type & Operating System
  • IP Address
  • Browser Type & Version
  • Time and Duration of Page Visits
  • App usage patterns (which sections were used and for how long)
1.3 Information Collected During Identity Verification
  • National ID number and copy
  • Photo (selfie verification if required)
  • Proof of Address (utility bill or equivalent)

Please Note: Identity verification documents are used solely for the KYC process. They are stored encrypted on secure servers and are never shared with advertisers or any third party.

2. How Your Information Is Used

Dq99 uses your information for the following purposes:

Purpose Description Legal Basis
Account Management Registration, login, and password recovery Contractual Necessity
Payment Processing Deposit, withdrawal, and transaction records Contractual Necessity
Identity Verification (KYC) Age & Identity Verification Legal Obligation
Fraud Prevention Detecting unusual transactions Legitimate Interest
Support Services Troubleshooting & Contact Contractual Necessity
Promotional Messages Sending Offers & Updates (with consent) Consent
Service Improvement Usage Pattern Analysis Legitimate Interest

Dq99 does not use your information for any purpose not mentioned above. If we ever need to use it for a new purpose, you will be informed in advance.

3. Sharing Information with Third Parties

Dq99 does not sell your data. However, limited sharing is necessary to operate our services:

When It May Be Shared
  • Payment Processors: bKash, Nagad, Rocket – solely for processing transactions.
  • Identity Verification Services: Licensed third parties for the KYC process.
  • Law Enforcement: When required by a court order or legal obligation.
  • Fraud Prevention Agencies: For investigating suspicious activity.
When Information Is Not Shared
  • To advertisers or marketing companies.
  • To any other gaming or betting platform.
  • Data brokers or information aggregation companies.
  • To any third party without your explicit consent.

Important: Third parties with whom data is shared are bound by contract and may only use the information for the specified purpose. They are subject to the same data protection obligations as dq99.

4. Cookies & Tracking Technologies

Dq99 uses cookies to keep the website and app running smoothly. A cookie is a small data file stored in your browser.

Cookie Type
  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Preference Cookies: To remember your language preference and theme settings.
  • Analytics Cookies: To understand which pages are used most (anonymised data).
  • Security Cookies: To detect repeated login attempts from the same session.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the site.

On the Mobile App: The dq99 app uses secure local storage on your device instead of cookies. This data stays on your device only and is never sent to our servers.

5. Data Security Measures

Dq99 uses industry-leading technology to protect your information. The key measures in place are outlined below:

  • Transit Encryption: All communication between your browser and dq99 servers is encrypted using TLS 1.3 protocol.
  • Storage Encryption: All sensitive data in our database is stored with AES-256 encryption.
  • Password Hashing: Your password is never stored in plain text – it is always kept in hashed form.
  • Two-Factor Verification: OTP verification is mandatory for any suspicious login attempt.
  • Access Logs: A record is kept of which staff member accessed which data and when.
  • Regular Security Audits: An independent team of third-party experts conducts regular system audits.

In the event of a data breach: In the event of a potential data security incident, affected users will be notified within 72 hours and immediate action will be taken.

6. Data Retention

Dq99 does not retain data longer than necessary. Retention periods vary depending on the type of information:

  • Account Information: For the duration of the active account and for 5 years after closure (as required by law).
  • Transaction Records: 7 years (as required by financial regulatory authorities).
  • KYC Documents: 5 years after account closure.
  • Support Chat History: 2 years.
  • Cookies & Browsing Logs: 90 days.

Data is securely deleted once the retention period ends. Certain information must be kept longer due to legal obligations, but it is stored in a separate secure environment and remains inaccessible in active systems.

7. Your Rights

You have certain rights over your personal data, and dq99 respects each of them:

Right of Access
You have the right to request details about what information dq99 holds about you.
Right to Rectification
You can request that any incorrect or outdated information be corrected.
Right to Erasure
You can request the deletion of specific data (outside of legal obligations).
Right to Restrict Processing
You may object to your data being used for specific purposes.
Right to Data Portability
You can request a copy of the information we hold about you.
Marketing Opt-Out
You can opt out of promotional messages at any time.

To exercise any of these rights, email us at support@dq99.best or reach out via live chat. We typically respond within 30 days.

8. Protection of Minors

Dq99 services are strictly for individuals aged 18 and above. Anyone under 18 is not permitted to open an account, and any attempt to register will not be completed.

Dq99 does not knowingly collect information from minors. If it comes to our attention that any user is under 18, their account will be closed immediately and all stored data will be deleted.

For Parents: If you discover that your child has registered on dq99 — whether intentionally or by mistake — please contact us immediately at support@dq99.best. We will promptly close the account.

9. Changes to the Privacy Policy

Dq99 may update this Privacy Policy when necessary. You will be notified of any changes through the following methods:

  • A notice will be displayed on the main page of the site.
  • You will be notified via SMS to your registered mobile number or by email.
  • The "Last Updated" date at the top of the page will be changed accordingly.

For significant changes, a minimum of 14 days' notice will be given before they take effect. Continued use of the site after any changes constitutes acceptance of the updated policy.

10. Privacy Contact Information

If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us:

  • Email: support@dq99.best
  • Live Chat: Chat button at the bottom-right corner of the site
  • Time: 24 hours a day, 7 days a week in Bengali

Privacy requests are typically responded to within 7 business days of receipt. Complex cases are resolved within 30 days.

This policy is provided in Bengali. In the event of any legal dispute, the original English document shall prevail.

A Few More Words on Privacy

When registering on any platform online, a common concern is: what will they do with my information? That is a fair question. The purpose of this page is to explain exactly how carefully dq99 handles the information you provide.

Many people hesitate to share their mobile number — and understandably so, since doing so on many platforms leads to unwanted spam calls. At dq99, your mobile number is used exclusively for account login, OTP verification, payment confirmation, and customer support. It is never shared with any third party for advertising or marketing purposes.

Submitting identity documents is something many people find sensitive, and dq99 understands that. The KYC (Know Your Customer) process is a mandatory requirement under international gaming license conditions. It is ultimately in place for your own protection – it ensures that no one can open an account in your name or transfer your funds, as identity is verified at every step.

A note on browsing data collection: dq99 analyses how you use the app or site, but only at a fully anonymised level. Information such as which games are most popular or which pages users spend the most time on helps us improve our services. No individual can be identified from this data.

Payment information is the area of greatest concern for most users. Any bKash or Nagad numbers stored on dq99 are kept in encrypted form — no dq99 employee can view the full number, which is masked to show only the last few digits. Payment transactions are processed directly through the payment processor; dq99 never handles the full details in between.

Another common question is what happens to your data when you close your account. As mentioned, financial transaction records must be retained for a period due to legal requirements. However, once your account is closed, that data is no longer held in active systems — it is moved to a separate archive accessible only when legally required, and permanently deleted once the retention period ends.

Finally, dq99's Terms & Conditions It is also worth reading that page – it contains full details on rules related to accounts, payments, and gaming. To learn about responsible gaming, Responsible Gaming Go to page.

Privacy & Account Enquiries

Frequently Asked Questions

No, they cannot. All dq99 services are strictly restricted to users aged 18 and above. Date of birth is verified at the time of registration, and the account creation process will not proceed if the applicant is under 18. Age is also re-confirmed during KYC verification. If someone registers by concealing their age and is later found to have been a minor, their account will be suspended, their balance will be forfeited, and all stored data will be deleted. If a family member becomes aware that a child or teenager has accessed this platform, please contact us at support@dq99.best and we will take prompt action.

dq99 generally does not charge any platform fee on withdrawals. However, when cashing out to your bKash, Nagad, or Rocket account, the mobile banking provider's own transaction fees may apply — these are charges imposed directly by that company, not by dq99. The minimum withdrawal amount is ৳200. The maximum depends on your account tier and verification status. Standard accounts can withdraw up to ৳50,000 per day. VIP members are entitled to higher limits. KYC verification is mandatory for larger withdrawals — completing it speeds up the process. If you feel your withdrawal is stuck or delayed, contact support and it will be resolved promptly.

Your Information Is Safe — Start With Confidence

Register with dq99 and enjoy betting and gaming with the highest level of security. Your privacy is our commitment.

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